Shipping and Returns
Ordering an item from royalgoldhawaii.com is easy and safe.
We ship to virtually any address in the world.
We are using U.S.P.S. insured mail or insured registered mail for all our shipments, Glass items are shipped by UPS Ground.
If you have any question about the method of shipping, please call our toll free number
Available merchandise is shipped next day after you place the order and you can expect the shipment within 7 – 10 business days. Back order items take 3 – 6 weeks. When you place an order with royalg.com, we will estimate shipping and delivery dates and email you this information with the order confirmation.
Shipping is free at www.royalgoldhawaii.com. There are no shipping charges on any of our items.
Hawaiian Sales tax of 4.712% will be charged for purchases shipped within the State of Hawaii. All other destinations are free of tax.
If you have any question, please call our toll free number 1-800-811-9601.
Our Returns Policy
At Royal Gold Hawaii, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or return for credit your purchase when it is presented in “like new” saleable condition. You may return most items sold by royalgoldhawaii.com within 10 days of delivery for a full refund.
Customized items (such as Hawaiian Heirloom Jewelry with your name) and other items that have been personalized according to your specification are not returnable. Please, check your sales receipt for more information.
We will also pay the return shipping cost if the return is a result of our error.
For your protection, retain a copy of the original sales receipt or gift receipt. Pack the merchandise using the original shipping box or mailer. Enclose the original merchandise receipt or original gift receipt in the shipment. Send your return package back to Royal Gold, Inc. via the Post Office, UPS or other service following the return instructions on the back of your Order Summary.
For items that were sent to you insured, return them on your own, insuring them for the full value.
Keep your shipping receipt until the credit for your return appears on your statement.
Seal and label
Seal the package securely with tape. Affix the return label to the outside of your package. Please use clear tape or glue when affixing the label.
Please allow 14 days for us to receive and process your return. We will credit or refund the value of the item and any taxes you were charged (excluding delivery charges).
For the Quickest Reorder
Order online! Go to our Homepage www.royalgoldhawaii.com for access to all merchandise categories. Use our Online Order Form.
Or call 1.800.811.9601 to reorder by phone. Have your credit card number handy.
Returning a gift?
If the item you are returning was not designated as a gift when purchased or if it was not shipped directly to you from royalgoldhawaii.com, please, note that the refund will be issued to the gift giver.
Should you wish to exchange or replace part of your order, please call 1-800-811-9601.
It is always best to talk to us in person to find out the best solution.
We are always ready and happy to talk to you about your options.